What Now?

Thos. Furber & Co. Funeral Directors

Telephone: 0121 427 2233
Email: info@thosfurberandco.ltd.uk

What happens now? Let Thos. Furber & Co help you.

At the time of a death you may not know what you need to do, so here are a few guidelines to help you from what to do in the event of a death to after-care advice and help for yourself. Please select from the following links for the advice and help you require.

Help & Guidance


The following steps will help you in making the right decisions towards what you need to do if you are expecting a death or a death has occurred at home.

  • Call the doctor of the deceased or out of hours service for them to come and certify the death.

  • Contact us once the death has been certified by the doctor or paramedics, for us to arrange the conveyance to our Chapel of Rest.

  • Collect the Medical Certificate from the doctors surgery.

  • Contact the Registrar’s office to arrange an appointment to register the death.

Call into our office to make arrangements for the funeral.


Are you expecting a death to occur or have a death in a hospital or other institution? We have listed a brief guide of what you need to do.

The following steps will help you in making the right decisions towards what you need to do if you are expecting a death or a death has occurred at a hospital or other institution.

  • Contact the bereavement office to collect the Medical Certificate Of Cause Of Death to register the death.

  • The bereavement office will advise you when to collect the Medical Certificate for registration. You may need to contact them yourself to confirm when ready.

  • Contact the Registrar’s office to arrange an appointment to register the death.

  • Contact the funeral director to begin making funeral arrangements and for the conveyance of your loved one from the hospital to our Chapel Of Rest

    Call into our office to make arrangements for the funeral.


A brief guide of what you need to take with you and information you will need to provide for the registration of the death.

If the death has been reported to a coroner, you CANNOT register the death until the coroner has given permission.

The death must be registered within 5 days of death at the register office local to where the death took place. If you are unable to or have difficulty in getting there, contact the registrar as soon as possible.

It is advisable to contact the register office as soon as possible to make an appointment to limit your waiting time. Check when the registrar will be available and whether only you need to go along. It may be that someone other than you will be needed to give information for the death to be registered.

If the death has been referred to the coroner, it cannot be registered until the registrar has received authority from the coroner to do so. You will be notified by H. M. Coroner when to attend the Register Office.

The information for registration may be given to any registrar in England and Wales. You will need to attend your chosen registrar’s office to make a declaration of the particulars of the deceased. This declaration will then be forwarded to the registrar for the sub-district where the death took place, where it will be registered. This may delay the issue of the certificates and setting the date for the funeral.

Who can register a death?

  • A relative of the deceased.

  • Someone present at the death.

  • An administrator from the hospital

  • The person making arrangements with the Funeral Directors.

Documents required.

  • The Medical Certificate of Cause of Death (signed by a doctor) – this is vital

If available, also take the deceased person’s;

  • NHS Medical card of the deceased person

  • Marriage or civil partnership certificate

  • Birth certificate

  • Council Tax bill

  • Driving licence

  • Passport

  • Proof of address (e.g. utility bill)

Information required.

  • Date & place of the death.

  • Full name of deceased at death

  • Any other previously used names, e.g. maiden name

  • Date & place of the birth.

  • Occupation & last home address.

  • If married, full name, date of birth & occupation of surviving spouse or civil partner.

  • Whether the deceased received a state pension or allowance from public funds (benefits).

  • Certificates given.

  • Certificate for Burial or Cremation for the Funeral Director (Green).

  • Form BD8 to complete if the person was getting a State Pension or benefits.

  • One ‘Copy of An Entry of Death’ for Bank, Building Society, insurance, solicitor, etc. A fee is charged for each additional copy, if you need to go back at a later date for more copies, the fee will be increased, so ensure you have enough for your requirements at the time of registration.

Local Registrar Offices- below is the details for local Registrar Offices in and around Birmingham. Please note many Registrar’s now have an appointment system only.


Birmingham Register Office– appointment only.

Register Office,
Holliday Wharf,
Holliday Street,
B1 1TJ
0121 675 2902  /  0121 675 2904  /  0121 675 1004
Note: Sutton Coldfield Office is closed permanently.

Sandwell Register Office– appointment only.

Sandwell Register Office,
Highfields House,
High Street,
West Bromwich
B70 8RJ
0121 569 2480  /  0121 569 2880

Bromsgrove Register Office– appointment only 

Bromsgrove Registration Office,
School Drive,
B60 1AY
0845 603 2859

 Stourbridge and Halesowen Register Office- appointment only.

Stourbridge Registrar,
Stourbridge Town Hall and Library,
Crown Centre,
0300 555 2345

Dudley Register Office– appointment only.

Priory Hall,
Priory Park,
Priory Road,
West Midlands
0300 555 2345 
Note: There is also a Registrar at: Dudley Council Plus, 259 Castle Street, Dudley, West Midlands DY1 1LQ.

Solihull Register Office– appointment only. You are able to register at the following offices:

Solihull Connect at Theatre Square,
Ground Floor,
Theatre Square
B91 3RG
0121 704 8002

Solihull Connect at The Bluebell Centre,
Ground Floor West Mall,
Chelmsley Wood,
B37 5TN
0121 704 8002 

Redditch Register Office– appointment only.

Redditch Registration Office,
29 Easemore Road,
B98 8ER
0845 603 2859


A list of organisations and services you may need to contact following a death.

The Bereavement Register is a free service to help you stop any unwanted direct advertising/marketing mail following a bereavement.

Once registered, the deceased name is removed from mailing lists. This will help reduce or even stop those unwanted and painful daily reminders.

Access the free service of the Bereavement Register



Alternatively, we have made a list of local people and Bereavement Advice centres who may be able to help you with your grief.
Listed below are some people or organisations that may be able to help you with bereavement counselling.


Birmingham St. Mary’s Hospice

Counselling is provided for those who are registered with the Hospice.
0121 472 1911

 Carrs Lane Counselling Centre

A counselling centre in Birmingham providing low cost, first class, counselling service for adults.
Carrs Lane Church Centre, Carrs Lane, Birmingham.
0121 643 6363

Counselling Directory

An online directory for you to find a professional counsellor near to you.
0844 8030 240 (Lo-Call rate)

Cruse – Bereavement Care

To help support you after the death of someone close to you.
0121 687 8010
0844 477 9400

Edward’s Trust

Supporting children and families during serious illness and bereavement
43a Calthorpe Road, Edgbaston, Birmingham.
0121 454 1705

Grief Encounters

Support for bereaved children and their families providing one-to-one counselling, ecounselling, group support meetings and residential camps.
020 8371 8455


For those who have been bereaved by suicide will be able to access small group support sessions.
0121 666 6644
08457 90 90 90

SANDS- Stillborn And Neonatal Death Charity

UK charity providing support for bereaved parents and their families.
0207 436 5881

Solihull Bereavement Counselling Service

Providing a quality bereavement counselling service for people living or working in Solihull.
Ullswater House, Lode Lane, Solihull.
0121 424 5103

Support After Murder And Manslaughter

SAMM is a national UK Charity (No 1000598) supporting families bereaved by Murder and Manslaughter.
0121 451 1618
0845 872 3440

The Centre For The Grief Journey 

Home to a wealth of resources and information on coping with the loss of a loved one, provided by Dr. Bill Webster. Dr. Bill Webster is someone who knows about grief, not just in theory but from a very difficult personal experience.

Thos Furber & Co Ltd | Funeral Directors Birmingham | What Now | Funeral Guidance
Thos Furber & Co Ltd | Funeral Directors Birmingham | What Now | Funeral Guidance
Thos Furber & Co Ltd | Funeral Directors Birmingham | What Now | Funeral Guidance
Thos Furber & Co Ltd | Funeral Directors Birmingham | What Now | Funeral Guidance